Alberto motors customer reviews, what do customers think?

In a landscape where transparency and engagement are fundamental pillars, Alberto motors is taking the initiative to communicate openly about customer reviews received on Google Avis over time. We firmly believe that honest communication with our stakeholders is essential to building and maintaining trust.

Around 900 engines delivered by 2023

Since inception in 2016, we have experienced exceptional growth, exceeding our most optimistic forecasts. This rapid development is the result of the ongoing commitment of our team, as well as the unwavering support of our customers, partners and investors.

However, this overly rapid growth has put pressure on our operations, our resources and our ability to deliver consistent quality service to our customers at times. We would like to assure you that we take these challenges seriously, and are proactively addressing them.

In 2023, less than 10% of our customers expressed their opinion on specialized platforms. It's natural to feel the need to express ourselves when a situation doesn't suit us. However, we also find that most of us don't take the same time to express our satisfaction.

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3.8 / 5 on Google Avis in 2023

The quality of Alberto motors' service is praised by a majority of customers: 45 out of 70 reviews expressed in 2023 remain positive (4 or 5 stars).

Our customers have particularly appreciated

• competitive pricing;
• the accessibility of our offers;
• good value for money;

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While many Alberto motors customer feedbacks remain positive, some customers were keen to share their bad experience with the company.‍

Some customers have noted the following

• numerous delays in deliveries and refunds;
• higher invoicing than initially announced ;
• difficulties reaching customer service by telephone;

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Our experience over the last 7 years has shown us that offering you the widest choice of diesel engine replacement solutions with reliability, guarantees and a good lead time can sometimes mean we have to deal with unforeseen circumstances.

Managing a large network of partners, fluctuating prices and inventories in a market under pressure, and the highly technological product we sell mean we must constantly adapt and innovate to maintain our competitiveness and meet our customers' needs.

Alberto's commitment

As we continue to strive to deliver a positive experience for our customers, we recognize that the road to excellence is an ongoing journey and that we still have work to do. However, we are determined to seize every learning opportunity and redouble our efforts to deliver an exceptional customer experience with every interaction.

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