Our job is to provide the best possible framework and security for your investment.
Benefit from comprehensive coverage that protects you before, during and after engine assembly, whatever the condition: new, used and reconditioned.
Alberto secures your investment with a standard warranty of 3 to 12 months, depending on the condition of your motor: new, used or reconditioned.
The operating warranty covers engine wear parts.
During the period of validity, in the event of breakdown or malfunction, it allows for the exchange of defective parts or their reimbursement*, the exchange of the motor or the reimbursement of the motor's purchase price, after expertise in our workshops.
*amount calculated according to the price trend in force with our partners, in similar condition to that of the motor ordered.
Alberto secures your investment with a standard warranty of 3 to 12 months, depending on the condition of your motor, from the date of delivery:
new: 12 months
used*: 3 months
reconditioned*: 6 months*
In the case of a used or reconditioned product, we remind you that the motor cannot have the characteristics of a new product that has never been used.
The operating warranty provides protection for engine parts to the exclusion of any other direct or indirect costs, such as labor, travel, etc.
The warranty does not cover compensation, damages or consequential costs resulting from the immobilization of the vehicle.
Our experienced and skilled technicians, in collaboration with our partners, ensure that the goods delivered match the equipment for which they are intended.
The adaptability warranty covers so-called exceptional adaptations to be made when the motor is installed in the machine.
Adaptations are considered exceptional when they do not concern the parts listed below:
- Alternator
- Starter
- Electrical wiring harnesses
- Electronic control unit (ECM/ECU)
- Exhaust manifold
- Intake manifold
- FanOil sump
- Dipstick
- Oil filter support*
- Rocker cover
- Flywheel
- Flywheel cover
- Turbo**
*if this adaptation concerns a Perkins engine, please contact us for validation. Otherwise, the warranty will no longer apply.
**if this adaptation concerns a new or reconditioned engine, please contact us.
Alberto secures your investment with an adaptability guarantee valid for 1 month from the date of delivery.
In the event of storage during the period of validity of the adaptability guarantee, please follow the storage recommendations given in the commissioning guide supplied with the motor, subject to cancellation of the guarantee.
The adaptability guarantee applies when the mandatory machine and engine information requested by your advisor has been supplied in full.
Machine information:
- make,
- model,
- year,
- machine plate
Engine information:
- make,
- model,
- engine plate
If one or more items of information are missing, the adaptability guarantee does not apply. The adaptability warranty covers exceptional adaptations, to the exclusion of any action carried out without the prior agreement of our experts.
The guarantee does not cover compensation, damages or consequential costs resulting from the immobilization of the vehicle.
Our teams are mobilized to find a solution for you as quickly as possible.
Get your file number and request assistance by phone or e-mail.
Once you have submitted your request, you will be contacted within 48 hours by our customer service department. The steps and proofs required will vary according to the purpose of the assistance request.
Our after-sales team, in collaboration with our technicians, will study your case in order to provide you with a solution and implement it.
If it falls within the warranty conditions, Alberto will exchange or refund the corresponding part.
Alberto undertakes to exchange or refund the engine, after expert examination in our workshops.
Despite the mandatory information provided, Alberto will exchange or refund the motor.